The terms that govern your use of the PurPaw Limited website and services.
These Terms of Service apply to your use of the website at https://www.purpaw.autos and to the computer systems design and related services provided by PurPaw Limited. Please read them carefully before using the website or engaging our services. The company can be reached at PurPaw Limited, Rm 706 GLOBAL TRADE CTR, 15 WING KIN RD, Kwai Chung, Hong Kong (HK).
By accessing or using the website https://www.purpaw.autos, by contacting PurPaw Limited or by engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use the website and you should not engage our services.
These terms form a legally binding agreement between you and PurPaw Limited. If you are using the website or services on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these terms, and the word you in these terms refers to that organisation.
If any part of these terms is unclear to you, we encourage you to ask us for an explanation before you rely on the website or commission any services. We would rather clarify an issue early than have a misunderstanding later.
These Terms of Service describe the general rules that apply to all visitors and clients of PurPaw Limited. Specific client engagements may be governed by additional written agreements, statements of work or proposals, and where those documents conflict with these terms, the more specific document will control for that particular engagement.
We may also publish additional policies on the website, such as our Privacy Policy. Those policies form part of the overall framework that governs your relationship with us, and we encourage you to read them as well.
For clarity, the following words have the meanings set out below when used in these terms:
You must be at least eighteen years of age, or the age of majority in your jurisdiction, to use the website and to enter into an agreement for services. By using the website, you confirm that you meet this requirement.
We reserve the right to refuse service to anyone for a lawful reason, including where we are unable to verify the identity or authority of the person requesting services.
If you are acting on behalf of a company or organisation, you confirm that you are authorised to do so and that the organisation agrees to be bound by these terms. The website and services are intended for business users and are not directed at children.
PurPaw Limited provides computer systems design and computer integrated systems design services, together with related services such as systems integration, network architecture, cloud and data platforms, security and compliance, and managed support. A full description of these services is available on our Services page.
The scope, deliverables, timeline and fees for any particular project will be described in a separate written proposal or agreement. We will use reasonable skill and care in providing the services, and we will keep you informed of progress throughout the engagement.
We may update or modify our services from time to time as our business and technology evolve. Any changes to the services we provide to you under an existing agreement will be communicated to you in advance.
Delivering the services well often depends on timely input and access from you. You agree to provide the information, access and decisions that we reasonably request so that we can keep the project moving. Where a delay on your side affects the timeline, we will agree an updated schedule with you in good faith.
Some parts of our services may require you to create an account or to provide us with information about your organisation. You are responsible for keeping any login credentials confidential and for all activity that occurs under your account. If you become aware of unauthorised access, you must notify us immediately.
You agree to provide accurate, current and complete information when you contact us or create an account, and to update that information if it changes. You must not use the account of another person or attempt to access systems for which you do not have authorisation.
You are responsible for the security of the devices and networks you use to access the services, and for maintaining your own backups of any data that is important to you.
You agree to use the website and services only for lawful purposes and in a way that does not harm us, our systems or any other person. In particular, you must not:
We may suspend or restrict access to the website or services where we reasonably believe that these acceptable use rules have been breached. Where possible we will tell you why and give you a chance to put things right before taking further action.
All content on the website, including text, graphics, logos, designs and code, is owned by PurPaw Limited or licensed to us, and is protected by intellectual property laws. You may view and use the website for your own lawful purposes, but you may not reproduce, distribute, modify or exploit the content without our prior written permission.
The name PurPaw and the associated branding are the property of PurPaw Limited. Your use of the website does not grant you any licence or right to use our trademarks or branding except as permitted by these terms or by separate written agreement.
Ownership of deliverables created during a client engagement will be set out in the applicable written agreement. Unless otherwise agreed, we retain ownership of our pre-existing tools, methods and materials used to deliver the services.
If you choose to share feedback, suggestions or ideas with us, you grant us a right to use that feedback to improve our services without any obligation to pay you. We appreciate input from clients and it helps us make the service better for everyone.
Fees for our services are agreed in writing before work begins and are set out in the relevant proposal, quote or agreement. Unless stated otherwise, invoices are payable within the period specified on the invoice, and payments may be made using the methods we describe.
Where applicable, taxes and other charges may be added to the fees quoted. If an invoice is not paid on time, we may suspend work or the provision of services until payment is received, and we may charge reasonable interest on overdue amounts in line with applicable law.
We do not store payment card details on our own systems. Payments are processed through reputable third party providers, and any information you provide to those providers is governed by their own terms and policies.
If you believe an invoice is incorrect, please contact us within fourteen days of receiving it and we will review it promptly. Disputed amounts do not relieve you of the obligation to pay any undisputed portion of the invoice on time.
The website and our services may reference or integrate with third party products, platforms and services. Your use of those third party services is governed by the terms of the relevant providers, and we are not responsible for the availability, performance or content of those services.
Where we recommend a third party service, we do so in good faith and based on our experience, but you are responsible for reviewing and accepting the terms of that provider before using it. Any issue between you and a third party provider must be resolved directly with that provider.
The website and services are provided on an as is and as available basis. To the maximum extent permitted by law, PurPaw Limited disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non infringement.
We do not warrant that the website will be uninterrupted or free from errors, and we do not warrant that any particular result will be achieved through the use of our services. We will use reasonable efforts to keep the website available and secure, but we cannot guarantee that it will always meet every expectation.
Technology is inherently imperfect, and systems can be affected by factors beyond our control, including third party providers, hardware failures and changes in the wider internet. Where an issue arises, we will work to resolve it promptly and keep you informed of our progress.
To the maximum extent permitted by law, PurPaw Limited will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the website or services, even where we have been advised of the possibility of such damages.
Our total aggregate liability to you, whether in contract, tort or otherwise, will not exceed the total fees paid by you to us for the specific service giving rise to the claim during the twelve months before the claim arose, or one hundred United States dollars if no fees have been paid. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.
Any claim arising out of or in connection with these terms or the services must be brought within the time period required by applicable law. We encourage you to raise any concern promptly so that we can address it while the relevant facts are still fresh and available to both parties.
You agree to indemnify and hold harmless PurPaw Limited and its directors, officers, employees and agents from any claims, losses, damages, liabilities and expenses, including reasonable legal fees, arising out of or related to your use of the website or services, your breach of these terms, or your violation of any law or the rights of a third party.
This obligation will survive the termination of these terms and your use of the website and services. We will notify you promptly of any claim for which we seek indemnification and will cooperate with you in the defence of that claim.
We may suspend or terminate your access to the website or services at any time, with or without notice, where we reasonably believe that you have breached these terms or where continued provision would be unlawful or harmful to our business.
You may stop using the website at any time. Where you are a client under a written agreement, the termination provisions of that agreement will apply. Provisions that by their nature should survive termination, including those relating to intellectual property, liability, indemnification and dispute resolution, will continue to apply.
On termination of an engagement, we will cooperate to hand over any materials or information that belong to you, and you will settle any outstanding fees for work completed up to the date of termination. We may retain copies of records where required by law or for legitimate business purposes, in line with our retention practices.
These terms are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any dispute arising out of or in connection with these terms or the services will be subject to the jurisdiction of the courts of Hong Kong, unless otherwise agreed in writing.
If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Nothing in these terms is intended to create a partnership, joint venture, employment or agency relationship between you and PurPaw Limited. Each party acts as an independent contractor, and neither party has authority to bind the other except as agreed in writing.
We value a good working relationship and encourage you to contact us first if you have any concern or dispute, so that we can try to resolve the matter quickly and fairly. You can reach us using the contact details below.
If we are unable to resolve a dispute through direct discussion, either party may pursue resolution through negotiation, mediation or the courts as permitted by law. Nothing in this section limits any right you may have under mandatory consumer protection laws in your jurisdiction.
Before starting any formal proceedings, we ask that you give us a reasonable opportunity to understand and respond to the issue. Most concerns can be resolved quickly when both sides share the facts openly, and we are committed to treating every dispute fairly.
We may update these Terms of Service from time to time to reflect changes in our services, our business or the law. When we make changes, we will update the date shown at the top of this page. Material changes will be brought to your attention where reasonably possible.
Your continued use of the website or services after updated terms have been posted will be treated as acceptance of those updated terms. If you do not agree with the updated terms, you should stop using the website and contact us to discuss your situation.
Where a change materially affects an existing client engagement, we will aim to give reasonable notice and, where the change has a significant impact on the services being provided, we will discuss it with you before it takes effect.
If you have questions about these Terms of Service, you can contact PurPaw Limited using any of the following details:
We aim to respond to all enquiries promptly and to resolve any concerns in a fair and reasonable manner. Formal legal notices may be sent to the postal address above, and we will confirm receipt as soon as we are able to do so.